This article outlines the various services available within our support center. Whether you're seeking assistance with technical issues, account management, or general inquiries, this comprehensive list will help you navigate our support offerings effectively. If you're unsure which category best fits your query or request when submitting a ticket, feel free to read further for clarity and guidance.
Definitions
General Inquiry
A general inquiry is when you have a question or need more info about something. Like if you're curious about how something works or you're not sure about a certain topic, that's when you submit or make an inquiry. It's all about getting answers and understanding things better.
Request
A request is when you need something specific done or arranged. It's like asking for help or getting something you need. So, if you need to file a course completion request or request to shift programs, that's when you submit a request.
Feedback
Feedback is like sharing your thoughts or feelings about something. Whether it's good, bad, or just suggestions for improvement, your feedback is valuable. So, if you loved a mentor's synchronous class or you think there should be more course offerings, that's your chance to give feedback and help us serve you better.
Categories of Services
| Academics | This category includes requests, and services related to academic matters such as course registration, academic advising, and grade-related concerns. View list of academic-related services. |
| Device | This category includes requests, and services related to your MMDC-issued pocket wifi device and load. View list of device-related services. |
| Digital Tools (MyCamu, Google) | The Tech & Tools category covers requests, and support related to digital tools, software, learning management systems, and other e-learning resources you can use. View list of digital tools-related services. |
| Enrollment-related Inquiries, Concerns, or Requests | This category focuses on requests related to the enrollment process, admission requirements, enrollment status, and enrollment-related documentation. View list of enrollment-related services. |
| Finance and Scholarships | This category involves requests and services related to student financial matters, including tuition payments, scholarships, refunds, and financial aid. View list of finance and scholarships-related services. |
| Registrar Services | This category includes requests related to course load revision, shifting programs, dropping courses, and other registrar-related or records-related concerns. View list of registrar-related services. |
| Student Activities and Discipline | This category encompasses requests related to student activities, clubs, organizations, events, and other aspects of your digital campus life. View list of student activities and discipline-related services. |
| Student Document Request | This category includes requests for student documents such as your Transcript of Records, Certificate of Matriculation, Summary of Enrollment, and many more. View list of student document requests. |
List of Services
Academic-related Services
-
Request
- Academic Advising - Select this academic-related service if you would like to schedule a consultation with your program head for special inquiries regarding your curriculum or if you're seeking guidance on how you can graduate at the soonest possible time. Your program head may assist you with concerns specific to you.
- Awards and Recognition - Select this academic-related inquiry if you would like to inquire about your eligibility for awards and recognition.
- Request for Credit Evaluation (for shiftees) - Students who shifted programs are advised to undergo this process to credit their previously taken courses to their new program.
- Request for Credit Evaluation (within the initial term) - Students who have prior college experience before enrolling at MMDC may request for their previously taken courses to be credited here at MMDC. Please note that this request is only possible within their initial term at MMDC. Thus, all the requirements such as Transcript of Records (for evaluation purposes), course description, and Request for Credit Evaluation Form (RCEF) must be submitted within the given timeframe to prevent it from lapsing.
- Course Completion - If you have incurred an INC or incomplete grade in the previous term, you need to submit a course completion request with complete requirements to the Integrated Advising Team AND submit your pending milestone/output submissions to your mentor or your program head. You are given only one term to complete your INC grade otherwise, it will be marked as failed. Select this academic-related service when you're ready to submit your course completion request or need assistance from your Integrated Advisor regarding this service.
- Request for Study Overload - Select this academic-related service if you would like to enroll beyond the maximum course load allowed (18 units). Please note that this service is only available to graduating students.
- Grade Concern/ Consultation - Select this academic-related service for inquiries, concerns, or requests for consultations regarding your grades.
Device-related Services
- Request
- Laptop Return
- Wifi Device
- Wifi Device Return
- Wifi Load
Digital Tools (MyCamu, Google)
- Request
- MyCamu
- Google Workspace
- E-library Services
- Other E-learning Resources
Enrollment-related Inquiries, Concerns, or Requests
- Request
- Request to enable enrollment
- Enrollment Payment Scheme Change Request
- Manual Enrollment
- Google and MyCamu Account Reactivation
- Enrollment-related Issue
- FYI: Enrollment Status
Finance and Scholarships
- Payment
- Tuition Fee Proof of Payment
- Tuition Fee Back Account Proof of Payment
- Request
- Billing Update Request
- Refund-related Request
- Student Insurance
- Certificate/Statement of Account Request
- Official Receipt Request
Registrar Services
- Request
- Course Load Revision
- Shifting Program
- Enrollment Cancellation Request
- Dropping a Course
- Leave of Absence
- Information Change Request
Student Activities and Discipline
- Request
- Clubs/Publications/Activites
- Calendar of Activities
- New Club Application Request
- Club Activity Application Request
- Hub Activity-Related Request
- Discipline Related
- Merch/Prizes
- Counseling Request
- Other Student Activities and Discipline Related Requests
Student Document Request
- Request
- Certificate of Matriculation
- Certificate of Enrollment
- Grade Certification
- GWA Certification
- Certificate of Good Moral Character
- Transcript of Records (for employment, evaluation, PRC, or further studies)
- Certificate of Assessment
- Certificate of Full Payment
- Final Grade Report (Certified True Copy)
- Digital ID
- Transfer Credentials Package
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