Sign In to the Help Center for Full Access

Table of Contents

1. Creating Your Help Center Account
2. Alternative Ways to Access or Create Your Help Center Account
3. Signing In to the Help Center
4. Resetting Your Help Center Password
5. Viewing Your Submitted Requests
6. Frequently Asked Questions

Creating Your Help Center Account

During the first month of your first term at MMDC, your Help Center account will be created automatically.

You will receive an email similar to the one below:

Set Up Your Password

1. Open the email sent to your MMDC learner email address.
2. Click the link provided in the email.
3. Nominate or create your password.
4. Complete the account setup process.

Once done, your Help Center account will be ready to use.

Alternative Ways to Access or Create Your Help Center Account

Option 1: Request a Password

If you have previously emailed or contacted IA Services, there’s a chance that an account has already been created for your email address.

If this applies to you:

1. Go to the Help Center sign-in page.
2. Click Request password
3. Enter your MMDC email address (or personal email address if your MMDC email is deactivated).
4. Follow the instructions sent to your email to nominate your password.

Once completed, you may proceed to sign in normally.

Option 2: Sign Up Manually

You may also create your account manually through the Help Center.

1. Click Sign Up on the Help Center Sign In page.

   

2. Enter your email address.
3. Create or nominate your password.
4. Complete the sign-up process.

Once your account is created, you may immediately sign in to the Help Center.

Signing In to the Help Center

Signing in allows you to:

• Access all Help Center content
• View and track your submitted requests

• Open MMDC-only guides

   

1. Click Sign In on the Help Center homepage.

2. Enter your MMDC learner email and password.
   • If you’ve signed in before, enter your password.

   • If you forgot your password, click Forgot password? to reset it.

     
     

3. If this is your first time signing in, click Get a password and follow the instructions sent to your email.

4. You’ll be redirected back to the Help Center homepage once signed in.

   
   

Resetting Your Help Center Password

If you forgot your Help Center password:

1. Go to the Help Center sign-in page.

1. Click Forgot Password?

2. Enter the email address associated with your Help Center account.

   

   Note: If your email address is not yet associated with your Help Center account, you may refer here for instructions on how to sign up: Alternative Ways to Access or Create Your Help Center Account

3. Check your email for the password reset instructions.
4. Follow the instructions to create a new password.

Once your password has been reset, you may sign in normally.

Viewing Your Submitted Requests

To view your submitted tickets, click the dropdown next to your name and select Requests.

Use Your MMDC Learner Email

Always sign in using your MMDC learner Google account (lr.xxxxx@mmdc.mcl.edu.ph).

Documents linked in the Help Center are shared within the MMDC Google environment and may not be accessible using personal email accounts. Signing in with your MMDC account ensures secure, uninterrupted access to all resources.

Frequently Asked Questions (FAQs)

Is my Help Center password the same as my Google, MyCamu, or Coursera password?

No.

Your MMDC Help Center account is a separate system from your Google account, MyCamu account, and Coursera account.

This means:

• Changing your Google password does not change your Help Center password.
• Changing your MyCamu password does not change your Help Center password.
• Changing your Coursera password does not change your Help Center password.

You have complete control over your Help Center password and may nominate any password you prefer by following the account creation or password reset instructions outlined above.

Can I use a personal email address for my Help Center account?

Yes. Students may use a personal email address to access the Help Center, particularly if their MMDC Google account has already been deactivated.

However, we strongly recommend using your MMDC learner email whenever possible to ensure seamless access to MMDC-exclusive resources.