Overview

If you need help that cannot be resolved through the MMDC Learner Help Center, you can contact the Integrated Advising (IA) team by submitting a support ticket. This allows you to send your concern directly to the appropriate support team and receive updates on the status of your request. This guide explains how to submit a ticket through the Help Center.

Step 1: Go to the MMDC Help Center

Open the MMDC Learner Help Center.

You may:

• browse categories
• use the search bar to find answers to your question

If you cannot find the information you need, proceed to the next step.

Step 2: Click “Submit a Request”

At the top-right corner of the Help Center page, click the Submit a request button. This will open the support request form.

Step 3: Select the Request Category

Choose the category that best matches your concern.

Examples may include:

• enrollment concerns
• billing or payment issues
• academic requests
• system access concerns

Selecting the correct category helps route your request to the appropriate team.

Step 4: Complete the Request Form

Fill in the required information, including:

• subject or request title
• description of your concern
• relevant details about the issue
• attachments such as screenshots (if applicable)

Providing clear and complete information helps the support team resolve your request more efficiently.

Step 5: Submit Your Request

After completing the form, click Submit.

Your request will be sent to the Integrated Advising team for review.

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