OverviewThis article helps you troubleshoot common Google Meet technical issues you might encounter during MMDC online classes and meetings. It includes steps to resolve audio, video, connectivity, and login problems so you can stay connected without interruption. Use this guide when your camera, microphone, or screen sharing isn’t working as expected. |
Table of Contents
- Meeting Code does not work
- Camera and Microphone were denied access
-
Poor video quality during meeting
Meeting Code does not Work
BACKGROUND
Meeting codes are given by the organizer to provide access to meeting rooms in Google Meet. If a meeting code does not work, it means that the code does not exist and Google Meet is not able to recognize it.
What do I do if the meeting code does not work?
Kindly follow these troubleshooting steps if you encounter issues with your Google Meeting code:
Check if you have the correct code.
If you have an email invite, join via email or check the code in the Meeting Link of the email invite.
NOTE: The meeting code is the string of letters at the end of the meeting link without the hyphens.
Contact the meeting organizer if the code still doesn't work.
Camera and Microphone were Denied Access
BACKGROUND
Applications are designed to get the permission of the users to grant access to the device's camera and microphone. In the first use of Google Meet, the application will ask for your permission to access your device's camera and microphone. If you are not able to grant permission, your camera and microphone will not work properly during meetings.
What do I do if my camera and microphone were denied access?
Kindly follow these troubleshooting steps if you encounter issues with your camera and/or microphone access:
Step 1
Open a Google Chrome browser or a new tab.
Step 2
Go to Google Meet.
Step 3
Click New Meeting then select Start an instant meeting. An instance of meeting will start, this will lead you to the meeting room.
Step 4
In the address bar of Google Chrome, click on the camera icon.
Step 5
Select Always Allow https://meet.google.com to Access Your Camera and Microphone.
Step 6
Click Done. Your camera and microphone should now be working properly.
Poor Video Quality during Meeting
BACKGROUND
Several factors may affect the quality of video you see during meetings. For starters, your internet connection might not be stable or strong enough to support the call. It also might be because there are several applications that uses the same resources (i.e., internet bandwidth, memory, video card) that affects the quality of the video.
What should I do if I am encountering poor video quality during meeting?
If you experience poor video quality on Google Meet, especially when another meeting participant is presenting, follow the steps below to improve your video quality:
Check if your internet connection is stable and can support the call.
Close other browser tabs or applications that may be using up resources.
Make sure that your camera is turned off and your microphone is on mute to reduce the resources Google Meet uses.
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